Migrating Cisco UCCX to WebEx Contact Center is a hands-on, end-to-end migration program designed to help enterprises transition from on-prem Cisco Unified Contact Center Express (UCCX) to Cisco WebEx Contact Center with confidence.
This course walks you through architecture differences, migration planning, PSTN and Local Gateway design, and identity integration using Microsoft Azure Entra ID for SSO and user synchronization. You’ll learn how to map agents, teams, skills, and resource groups, configure dialed numbers and call routing, and perform bulk migrations using APIs and Python scripts. The result is a practical, real-world blueprint for modernizing your contact center while minimizing risk, downtime, and operational disruption.
