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Raje

Newbie • 3 xp

Talha K

• 3 xp

Md Enamul Kabir

Newbie • 3 xp

Michael Moore

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Most popular courses

Genesys Cloud CX API Self Study Kit (1024-12) - Under development

DevNet-X 1024-12 Genesys Cloud DevNet

7 hours 1 minute

24 steps

Genesys Cloud CX API Self Study Kit (free version)

Master the Genesys Cloud CX platform with our Self-Study Kit focused on API integration. Learn to build, manage, and automate contact center solutions using RESTful APIs. Includes hands-on labs, real-world use cases, and lifetime access to updates. Perfect for developers, architects, and automation engineers.

Free Version

DevNet-X Genesys Cloud DevNet

3 hours 53 minutes

10 steps

Migrating from Cisco UCCX to Cloud - WebEx Contact Center (4024-03)

Migrating Cisco UCCX to WebEx Contact Center is a hands-on, end-to-end migration program designed to help enterprises transition from on-prem Cisco Unified Contact Center Express (UCCX) to Cisco WebEx Contact Center with confidence.

This course walks you through architecture differences, migration planning, PSTN and Local Gateway design, and identity integration using Microsoft Azure Entra ID for SSO and user synchronization. You’ll learn how to map agents, teams, skills, and resource groups, configure dialed numbers and call routing, and perform bulk migrations using APIs and Python scripts. The result is a practical, real-world blueprint for modernizing your contact center while minimizing risk, downtime, and operational disruption.

14 hours 6 minutes

46 steps

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