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Genesys Cloud CX API Self Study Kit (free version)

Genesys Cloud CX API Self Study Kit (free version)

Master the Genesys Cloud CX platform with our Self-Study Kit focused on API integration. Learn to build, manage, and automate contact center solutions using RESTful APIs. Includes hands-on labs, real-world use cases, and lifetime access to updates. Perfect for developers, architects, and automation engineers.

Free Version

DevNet-X Genesys Cloud DevNet
3h 53m 10 steps
Free - Migrating from Cisco UCCX to Cloud - WebEx Contact Center

Free - Migrating from Cisco UCCX to Cloud - WebEx Contact Center

Migrating Cisco UCCX to WebEx Contact Center is a hands-on, end-to-end migration program designed to help enterprises transition from on-prem Cisco Unified Contact Center Express (UCCX) to Cisco WebEx Contact Center with confidence.

This course walks you through architecture differences, migration planning, PSTN and Local Gateway design, and identity integration using Microsoft Azure Entra ID for SSO and user synchronization. You’ll learn how to map agents, teams, skills, and resource groups, configure dialed numbers and call routing, and perform bulk migrations using APIs and Python scripts. The result is a practical, real-world blueprint for modernizing your contact center while minimizing risk, downtime, and operational disruption.


1h 43m 10 steps
Cisco Contact Center - Cisco UCCE & PCCE
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Cisco Contact Center - Cisco UCCE & PCCE

Elevate your contact center expertise with Cisco UCCE and PCCE Video Training, a comprehensive and immersive learning program designed to equip you with the knowledge and skills needed to excel in Cisco Unified Contact Center Enterprise (UCCE) and Packaged Contact Center Enterprise (PCCE) solutions. Whether you're a novice exploring the contact center landscape or a seasoned professional seeking to enhance your proficiency, this training is your key to success.  Our Cisco UCCE and PCCE Video Training offers a carefully crafted curriculum that covers all aspects of UCCE and PCCE, empowering you to confidently deploy, configure, and manage these cutting-edge contact center solutions. From call routing and script creation to agent management and reporting, this training provides a comprehensive understanding of the technologies and methodologies employed in UCCE and PCCE environments.

Price - $1,299 USD /2 Year Subscriptions

1d 11h 56m 147 steps

Overview

Raje
Raje
Newbie
3 xp
Talha K
Talha K
3 xp
Md Enamul Kabir
Md Enamul Kabir
Newbie
3 xp
Michael Moore
Michael Moore
Newbie
3 xp
CHAKRAVURTI R
CHAKRAVURTI R
Newbie
3 xp
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