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Migrating from Cisco UCCX to Cloud - WebEx, Genesys or AWS (4024-03)
Migrating from Cisco Unified CX to WebEx Contact Center
Chapter 1 - Understanding On-Prem Collaboration Architecture
Chapter 2 - Creating a transition plan for Migration of Cisco UCCX to Cloud
Chapter 3 - Understanding PSTN Requirement for UCCX to WebEx CC Migration
Chapter 4 - Understanding differences between UCCX and Cloud CC
Chapter 5 - Mapping Administration and Agent interface for UCCX and Cloud CC
Chapter 6.0 - Integrating On-Prem Active Directory with Azure Entra ID
Chapter 6.1 - Set up Single Sign-On SSO Betwen Cisco WebEx Control Hub and Azure Entra ID