Looking for Free* Microsoft Team Voice Training?

• Introduction to Teams meetings and calling
• Plan for Teams Phone
• Plan for Microsoft Teams Rooms and Surface Hub
• Plan and optimize network performance for Teams media
• Configure and deploy Teams Phone
• Configure and deploy Teams Phone with Direct Routing
• Extend Teams Phone with additional services
• Manage meetings and events experiences
• Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
• Configure and manage voice users
• Configure auto attendants and call queues
• Configure, deploy, and manage Teams devices
• Guided project - Prepare meeting room experiences
• Monitor and troubleshoot Teams collaboration communications systems
• Include Microsoft Azure Communication Service
• Include AudioCode Hub Direct Routing

Module 1: Introduction to Teams meetings and calling

• Describe Teams meetings and events
• Describe Teams Phone
• Describe auto attendants and call queues
• Describe Microsoft Teams Rooms, Teams meeting room devices, and Teams phones

Module 2: Plan for Teams Phone

• Plan for a basic Teams Phone deployment.
• Plan for advanced Teams Phone calling options.
• Plan for Teams phones and devices.

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

• Understand the main differences of Microsoft Teams Room for Android and Microsoft Teams Rooms for Windows
• Explain which accessories, components and peripherals are mandatory
• Understand the advantage of Surface Hub
• Understand the difference between the licensing options
• Plan and review a physical room layout

Module 4: Plan and optimize network performance for Teams media

• Describe Teams network requirements
• Evaluate organizational bandwidth requirements with the Teams Network planner
• Assess network using the Teams Network Assessment Tool
• Optimize network and WiFi for media flow
• Optimize media flow with QoS

Module 5: Configure and deploy Teams Phone

• Configure emergency calling addresses
• Manage Microsoft Calling Plan numbers
• Setup and manage Operator Connect and Teams Phone Mobile
• Understand Teams Phone policies and configuration options
• Configure Audio Conferencing and Communication Credits

Module 6: Configure and deploy Teams Phone with Direct Routing

• Explain how to configure and connect a Session Border Controller (SBC).
• Describe the process for configuring simple and advanced voice routing.
• Describe how to provision users, implement number translation, create, and assign dial plans.
• Explain how to configure and connect a Survivable Branch Appliance (SBA).

Module 7: Extend Teams Phone with additional services

• Describe how Teams Phone interacts with other Microsoft services.
• Configure and integrate third-party policy-based compliance recording.
• Configure and integrate third-party contact center solutions.
• Design and register Voice Bots for custom developed solutions.

Module 8: Manage meetings and events experiences

• Understand meetings and events in Microsoft Teams
• Set up conference bridges
• Manage meeting policies
• Configure meeting settings
• Manage Live events policies
• Configure Live events settings
• Explain Live events in Microsoft 365

Module 9: Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

• Create a security group
• Create and assign a messaging policy in the Teams admin center
• Create a meeting policy in Teams admin center and assign it with PowerShell

Module 10: Configure and manage voice users

• Enable users for Teams Phone using Calling Plans, and Teams Phone Mobile or Operator Connect if it's configured for your tenant.
• Enable users for Direct Routing.
• Manage per-user options for Teams Phone.

Module 11: Configure auto attendants and call queues

• Describe the differences between auto attendants and call queues.
• Design an auto attendant to gather information from callers.
• Explain how to set up auto attendants to implement your plan.
• Demonstrate how to plan call queues to manage many callers.
• Describe how to configure call queues to alert agents and route calls.
• Explain how to plan licensing for auto attendants and call queues.

Module 12: Configure, deploy, and manage Teams devices

• Understand scenarios for using Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
• Differentiate between the different options for deployment and management of devices.
• Deploy Teams phones and Teams displays.
• Configure Teams Phone for Microsoft Teams Rooms.
• Manage Teams devices in the Teams admin center and Teams Rooms Pro Management Portal.

Module 13: Guided project - Prepare meeting room experiences

• Prepare the Microsoft 365 tenant for Microsoft Teams Rooms deployment
• Create dynamic groups following best practice
• Disable multi-factor authentication for Microsoft Teams Rooms resource accounts
• Configure room mailbox properties

Module 14: Monitor and troubleshoot Teams collaboration communications systems

• Diagnose and troubleshoot phone number assignment
• Diagnose and troubleshoot Microsoft Teams client issues
• Diagnose and troubleshoot call failures and quality issues
• Report on and troubleshoot Teams calls with the Call Quality Dashboard (CQD)
• Diagnose and troubleshoot Direct Routing issues
• Troubleshoot and monitor Teams devices using the Teams Rooms Pro portal

Labs Outline

• Lab 1 – Create A Trial Account. 
• Lab 2 – Determine network requirements using the Teams Network Planner. 
• Lab 3 - Install the Teams Network Assessment Tool 
• Lab 4 - Validate local site internet breakout. 
• Lab 5 - Managing bandwidth by configuring media bit rate (MBR) 
• Lab 6 - Define emergency calling addresses. 
• Lab 7 - Configure emergency calling policies. 
• Lab 8 - Configure network locations for dynamic emergency calling. 
• Lab 10 - Allow end users to configure their emergency address.
• Lab 11 - Buy and assign a Teams Phone license. 
• Lab 12 - Acquire phone numbers from Microsoft. 
• Lab 13 - Create Microsoft port request for user and service numbers (Just explore do not submit) 
• Lab 14 - Creating a manual port request (Just explore do not submit) 
• Lab 15 - Manage the usage of a phone number (just explore do not apply) 
• Lab 16 - Configure Operator Connect and Teams Phone Mobile. 
• Lab 17 - Manage Operator Connect and Teams Phone Mobile phone numbers.
• Lab 18 - Install Microsoft Teams PowerShell Module. 
• Lab 19 - Get-CsOnlineUser. 
• Lab 20 - Create and manage dial plans.
• Lab 21 - Configure calling policies.
• Lab 22 - Configure calling policies using PowerShell
• Lab 23 - Configure Call park policies.
• Lab 24 - Configure caller ID policies.
• Lab 25 - Configure inbound call blocking.
• Lab 26 - Assign a policy package to one user.
• Lab 27 - Creating a Custom Policy in Microsoft Teams.
• Lab 28 - Group Policy Assignment.
• Lab 29 - Policy Packages.
• Lab 30 - Assign calling policies and dial plans to a user.
• Lab 31 - Configure and deploy Teams Phone with Direct Routing.
• Lab 32 - Implement SIP trunking with Direct Routing.
• Lab 33 - Enable users for Direct Routing.
• Lab 34 - Create a new usage – Partition and Calling Search Space.
• Lab 35 - Voice Routing with PSTN usage.
• Lab 36 - Create voice routes using PowerShell
• Lab 37 - Create a Custom Emergency Voice Routing Policy.
• Lab 38 - Extend Teams Direct Routing infrastructure using PowerShell
• Lab 39 - Configure a usage & Create multiple voice routes.
• Lab 40 - Create a Voice Routing Policy
• Lab 41 - Deploy and maintain a survivable branch appliance.
• Lab 42 - Translate Phone Numbers - Add Plus +1 to any 10-digit number.
• Lab 43 - Translate Phone Numbers - Strip Plus 1 from 11-digit number. 
• Lab 44 - Translate Phone Numbers - Translation Rule to Convert 4 digit to E.164.
• Lab 45 - Translate Phone Numbers – Convert 4 Digit Extension to 10 Digit Number.
• Lab 46 – Translate Phone Numbers – Convert E.164 number to 4-digit extension.
• Lab 47 – Apply Translation Rule To SBC For Direct Routing.
• Lab 48 – Order Service Number for Auto Attendant and Queue.
• Lab 49 - Create Resource accounts & associate Number.
• Lab 50 – Create Sales Call Queue for Agent using Round Robin Algorithm.
• Lab 51 – Create Support Call Queue for Agent using Attendant Routing.
• Lab 52 – Create a Billin IVR as Voice App Auto Attendant.
• Lab 53 – Create Auto Attendant IVR for Company.
• Lab 54 - Configure Meeting settings in the Teams admin center.
• Lab 55 - Create and manage meeting policies.
• Lab 56 - Configure dedicated conference bridge numbers.
• Lab 57 - Create and manage meeting templates and template policies.
• Lab 58 - Create and manage meetings customization policies.
• Lab 59 - Create and manage events policies.
• Lab 60 – Project - Create and assign Teams policies to meet business requirements in Microsoft Teams

Microsoft 721 Certification

MS 721 Certification