Amazon Connect Training – Live Instructor-Led Course with Real Labs
Integrate with Cisco CUBE. Oracle SBC, AudioCode, SalesForce
This course is designed to equip participants with the skills and knowledge necessary to become proficient in managing and optimizing Amazon Connect, Amazon’s cloud-based contact center solution
What is included:
- 5-day live instructor-led online training
- Real-world Amazon Connect lab exercises
- Enterprise SIP/SBC integration with SIP Trunk
- CRM integration with Salesforce and ServiceNow
- 200 Hours of Lab Access
- 2-year retake policy
- Certificate of completion
Join Our Amazon Connect Training in the USA, Canada, UAE, Singapore & India
for pricing and schedule contact us.
Attend the 5-Day Course & Get 5-Year Unlimited Access to Our Complete Collaboration & Contact Center eLearning Library
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- Genesys Cloud CX API - DevNet Guide
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- Cisco UCCX Deployment & Administration
- Advanced Cisco UCCX Scripting
- Migrating Cisco UCCX to WebEx Contact Center
- Migrating On-prem Cisco Unified CM to WebEx Calling
- Google CCAI - Contact Center Virtual AI Agent (coming soon)
- Azure Communication Service (coming soon)
What’s Included
- Over 700+ Video Labs, Lectures & Lab Guides
- Learn - Cisco, WebEx Calling/CC, Genesys CX, MS Team, Google CCAI & more
- Access to all 15 self study kits listed
- Free Updates & 5 Years Access
- 200 Hours of Lab Access
- Email Support from Instructor
Why Engineers Choose VoiceBootcamp
- 20+ years of global training expertise
- Trusted by Fortune 500 & government agencies
- 1,000+ video labs produced internally
- The only training provider offering 5-year access to eLearning & 100 Hrs of labs
- Lifetime alumni support & community access
- By the end of this 5-day instructor-led training, you will gain a complete understanding of Amazon Connect—from core concepts like routing, flows, and instance configuration to advanced capabilities such as voice, chat, and messaging. You’ll learn how to design intelligent customer experiences using tools like Amazon Lex, Contact Lens, and customer profiles, while also integrating real-world automation using Lambda. As the course progresses, you’ll build hands-on expertise in optimizing routing strategies, developing conversational interfaces, and managing agent applications for real contact center scenarios. Finally, you’ll work with enterprise-grade integrations including Salesforce, ServiceNow, and SIP connectivity using SBCs like Cisco CUBE and AudioCodes SBC—giving you the practical skills to deploy and manage production-ready cloud contact center solutions.
Day 1
- Amazon Connect Introduction
- Amazon Connect Instance Fundamentals
- Amazon Connect Console Fundamentals
- Amazon Connect Routing Fundamentals
- Amazon Connect Flows Fundamentals
Day 2
- Amazon Lex Getting Started
- Amazon Connect Contact Lens Fundamentals
- Amazon Connect Conversational Interfaces Fundamentals
- Amazon Connect Customer Profiles Fundamentals
- Amazon Connect Lambda Integration
Day 3
- Amazon Connect Chat and Messaging Fundamentals
- Amazon Connect Agent Applications Fundamentals
- Amazon Connect Routing Intermediate
- Amazon Connect Voice Intermediate
- Amazon Connect Flows Intermediate
Day 4
- Amazon Connect Conversational Interfaces Intermediate
- Amazon Connect Optimizing Routing Solutions
- Amazon Connect Case and Task Integration
- Amazon Connect Integrating with AudioCode SBC
- Amazon Connect Chime Voice Connector SIP Trunk with AudioCode
Day 5
- Amazon Connect Integrate with Oracle SBC
- Amazon Connect Integrate with Cisco CUBE
- Amazon Connect SalesForce Integration
- Amazon Connect ServiceNow Integration