Migration from On-Prem to Cloud
Many companies around the world will migrate next 2 to 3 years. These migration skills will be high in demand so we are creating new online training for you to gain hands-on skills
- Migrating On-Prem Cisco Unified CM to WebEx Calling
- Cisco Unified CM to WebEx (phase one)
- Cisco Unified CM to Microsoft Team Voice (phase two)
- Migrate Cisco UCCX to WebEx Contact Center (phase one)
Sample Chapters
Why Engineers Choose VoiceBootcamp
- 20+ years of global training expertise
- Trusted by Fortune 500 & government agencies
- 1,000+ video labs produced internally
- The only training provider offering 5-year access & 100 hours of labs
- Lifetime alumni support & community access
What You Will Learn
- Set up and manage Webex Contact Center tenants, sites, teams, and users
- Configure queues, entry points, and routing strategies
- Build call flows and IVR menus using Flow Designer
- Enable voice, chat, and email digital channels
- Use the Agent Desktop for call handling and monitoring
- Generate reports and manage dashboards for analytics
- Integrate Webex Contact Center with third-party systems (HTTP, CRM, etc.)