VoiceBootcamp e-Learning for Collaboration & Contact Center Engineers
Learn 15+ New Skills in Collaboration & Contact center
Self-Study Kits with 700+ on-demand video lectures and labs in Cisco, Webex, Genesys, Microsoft Teams, and Amazon Connect.
What’s Included
- Over 700+ Video Labs, Lectures & Lab Guides
- Learn - Cisco, WebEx Calling/CC, Genesys CX, MS Team, Google CCAI & more
- Access to all 14 self study kits listed
- Free Updates & 5 Years Access
- 200 Hours of Lab Access
- Email Support from Instructor
No credit card or payment information needed
Learn from Our Available Self-Study Kits
- Microsoft Team Voice Training with Co-Pilot & Direct Routing CUBE/AZCS
- Cisco WebEx Calling Professional
- Genesys Cloud CX Collaborate & Communicate
- Cisco Collaboration - CCNP Collaboration
- Cisco Collaboration - CCIE Collaboration
- Genesys Cloud CX Contact Center, Outbound, WFM
- Genesys Cloud CX API - DevNet Guide
- Cisco Webex Contact Center Expert
- Cisco WebEx Contact Center Enterprise
- Amazon Connect - Cloud Contact Center
- Microsoft Dynamic 365 Contact Center with Co-Pilot
- Cisco UCCE with CVP Training Videos
- Cisco CVP Call Studio Scripting
- Cisco UCCX Deployment & Administration
- Advanced Cisco UCCX Scripting
- Migrating Cisco UCCX to WebEx Contact Center
- Migrating On-prem Cisco Unified CM to WebEx Calling
- Google CCAI - Contact Center Virtual AI Agent (coming soon)
- Azure Communication Service
The World’s Most Unique e-Learning Platform for Collaboration & Contact Center Engineers
Learn anytime, anywhere — 24/7 access. Build skills you can rely on when it matters.
Sample Chapters
Why Engineers Choose VoiceBootcamp
- 20+ years of global training expertise
- Trusted by Fortune 500 & government agencies
- 1,000+ video labs produced internally
- The only training provider offering 5-year access & 100 hours of labs
- Lifetime alumni support & community access
What You Will Learn
- Set up and manage Webex Contact Center tenants, sites, teams, and users
- Configure queues, entry points, and routing strategies
- Build call flows and IVR menus using Flow Designer
- Enable voice, chat, and email digital channels
- Use the Agent Desktop for call handling and monitoring
- Generate reports and manage dashboards for analytics
- Integrate Webex Contact Center with third-party systems (HTTP, CRM, etc.)