Master Collaboration and Contact Center Solutions through Hands-On Labs
Learn 15+ New Skills in Collaboration & Contact center
Master real-world UCaaS & CCaaS platforms through self-paced training with 700+ on-demand video lectures and hands-on labs, covering Cisco, Webex, Genesys, Microsoft Teams, Amazon Connect, and more.
What’s Included
- Over 700+ Video Labs, Lectures & Lab Guides
- Learn - Cisco, WebEx Calling/CC, Genesys CX, MS Team, Google CCAI & more
- Access to all 15 self study kits listed
- Free Updates & 5 Years Access
- 200 Hours of Lab Access
- Email Support from Instructor
No credit card or payment information needed
Learn at Your Own Pace with Our Self-Study Kits
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Sample Chapters
Why Engineers Choose VoiceBootcamp
- 20+ years of global training expertise
- Trusted by Fortune 500 & government agencies
- 1,000+ video labs produced internally
- The only training provider offering 5-year access & 100 hours of labs
- Lifetime alumni support & community access
What You Will Learn
- Set up and manage Webex Contact Center tenants, sites, teams, and users
- Configure queues, entry points, and routing strategies
- Build call flows and IVR menus using Flow Designer
- Enable voice, chat, and email digital channels
- Use the Agent Desktop for call handling and monitoring
- Generate reports and manage dashboards for analytics
- Integrate Webex Contact Center with third-party systems (HTTP, CRM, etc.)